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Frequently Ask Questions

We are currently not fulfilling online orders, we apologise for this inconvenience.

Thank you for visiting us at YouSave Chemist Online. We understand that you might have questions about ordering online so we invite you review the Frequently Ask Questions below. If your questions is not address below please contact us.

General

How do I find my favourite products online?

At YouSave Chemist we're always looking for new ways to make life easier for our valued customers. We know your busy so we've made an easy way for you to find and buy your favourite products. You can browse the shelves of the YouSave Chemist Online by simply using the search box at the top of every page. Just start typing and our advance search feature will begin looking. Don't worry if you're not quite sure how to spell it, it will suggest products even if you're a few letters out!

You cab also browse via brands. Visit our brands page to see the most popular brands or search for the brands that you like to us. Once you're looking at your chosen brand you will be able to browse to see all the items available.

What does Pharmacist Only Medicine mean?

Pharmacist Only Medicine, also known as S3 medicines, are a group of medicines that can only be purchased with a pharmacist consultation, no need for a doctor's prescription. In stores these medications are only available on pharmacy shelves as the sale must be approved by a pharmacist. When it comes to buying Pharmacist Only Medicine online the procedure is similar. You must first discuss the medication with one of our pharmacists before we can finalise your order.

When speaking with a pharmacist they will ask about the condition, including details on your symptoms to ensure that proceeding with this treatment is suitable. To respect your privacy our pharmacist will do this in a private area of the store.

When placing an order containing Pharmacist Only Medicine a pharmacist will be contacting the person listed on the Billing Information within hours of the order being placed. If they do not get in contact with you at this time they will try contacting you at another time within the next 24 hours. Once a pharmacist has tried to contact you on these two occasions it becomes your responsibility to contact us. You will be notified via email of the number you will need to contact our pharmacist on. If we do not hear from you within 2 hours of this, the Pharmacist Only Medicine will be removed from your order and we will proceed with processing the order. The cost of the Pharmacist Only Medicine only will be removed from our payment.

Stock price and availability in store.

All prices listed on the website apply to any online orders or Click & Collect purchases. Some prices, deals and offers may vary between online purchases and in-store purchases. Please be aware that the stock seen online may not always be available at your local YouSave Chemist store.

I want to discuss my medication with one of your pharmacist. Can I do this?

Yes. At YouSave Chemist your health and wellbeing is important to us. If you wish to discuss basis health issues with the team then we encourage you to send us an email. If you are unclear on best practices for taking your medication than we encourage you to contact us with details of your medication and . Please note that our advise is never given when we feel it would be more suitable to speak with your doctor or meet with a pharmacist in person. We reserve the right to not advise on your medical condition and will advise you to contact your doctor or medical center.

Do not attempt to contact YouSave Chemist when you require serious medical attention. In cases of emergency medical help dial 000.

Is it safe?

If you're asking is it safe to order your medication online with us, then the answer is yes! The team that take your order, pack your order and arrange for the sending of your items are the same team that work in some of our stores. This means they are aware of how products should be stored and will see that your order are transported in such that suits the medication contained.

Is you're wondering if it's safe to be order medication online then we'd like to share these wise words from one of our team that often orders online. "When ordering online, be sure you're ordering from a reputable company. Never order from sites that don't explain who they are. It's always comforting to know if the online store is backed by real stores within Australia. Make sure you look for the official security icons like the lock and payment images."

Why do you need to leave my personal details like email and phone number when placing an order?

When you are completing a purchase we will need your email address and phone number for any correspondance matters. Should we need to talk to you about your order, or call to discuss your Pharmacist Only Medicine we want to make sure we can get in touch with you. Unless you opt in for our mailing list you will not be contact outside your order, nor are your details shared to any 3rd party companies.

I need to update my details and address. How do I do this?

If at the checkout point you created an account, you can update your billing or shipping details online. To access your account and previous orders click on the Your Account button in the footer. Please note that if you are currently waiting on an order and need to change your details you will need to contact us direct. Contact us via any of the buttons in the footer of this page and the team will be in contact with you shortly.

Can I cancel an order?

In most cases orders are promptly processed and can be dispatched hours after you have ordered. If you need to cancel an order please contact us ASAP to arrange cancellation. Orders that have already been dispatched cannot be cancelled and will need to be handled as per refund procedure. As long as the packaging is in original condition and receipt attached a refund for items will be provided, cost for postage will be at customers expense. Pharmacist Only Medications are unable to be refunded or returned once dispatched.

How long will it take?

Orders will be dispatched within 2 business days of you placing your order. Should it take any longer, and you haven't be notified at time of ordering, we will contact you to confirm the additional hold up. Once dispatched you can track your order online with the link provided in confirmation email. The time for delivery will depend on the shipping method selected at time of checkout.

Refunds

I ordered the wrong thing, can I get a refund?

The YouSave Chemist Refund Policy requires a clear proof of purchase and goods returned in original condition before a refund or exchange can be processed. See theYouSave Chemist Online Returns Policy. General medicines, prescriptions, vitamins and nutritional supplements cannot be returned due to change of mind.

If a refund or exchange is needed please contact YouSave Chemist to discuss a suitable returns arrangement. If you are asked to return the product to us, be sure to keep the appropriate proof of return as if the returned item goes missing in transit, it your responsibility to claim insurance.

You can not refund goods you bought online to a YouSave Chemist store.

Is the original delivery fee refundable should a product bought online be returned to a store?

The delivery charge for product bought online is non refundable and will only be reimbursed should YouSave Chemist be a fault, that is, the wrong item was delivered to the customer or there is a fault with the product, including if it is damaged in transit. In other circumstances the delivery charges are unable to be refunded to the customer.

Delivery

Your order is important to us and we use recognised Australian companies to ensure secure delivery arrangements for medications. For complete details on delivery costs and timings or arrival after you place an order, please visit our Delivery page for details.

Find out more

* We reserve the right to limit quantities, and correct pricing errors. Always read the label and use as directed, if symptoms persist see your doctor. Incorrect use could be harmful.